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The Listening Leader

Weekly Thought – March 25, 2025

Fred developed an international reputation as a speaker, writer, management consultant, and board member. His gifting for thinking and communicating allowed him to “stretch others.” When asked about his wisdom he considered it a God-given talent, but pointed to listening and asking questions as two critical elements.

The Listening Leader

Every leader spends a good part of the day communicating with others. A great many books have been written on techniques of good communication, but the real problem is the spirit, not the technique. Attitude is often the barrier. Almost any two people who want to can talk together. Those who find difficulty communication find they are hindered by their desire to impress, not express.
The difference between a good team and a great one is motivation. Any organization with the ability to get to good can move to great with the proper motivation. And nothing motivates quite like effective communication.

Most leaders are adequate talkers, but inadequate listeners. The ability to listen creatively and positively depends on the leader’s ability to listen on four levels: 1) the meaning of the words 2) the choice of words 3) the sounds of the words and 4) the sight of the words. Most people listen negatively, which is simply keeping silent or reloading while the other person is reloading. Positive listening guides the talker both in the giving of facts and a display of emotions that permit the listener to evaluate on more than the surface level.

Listening can be apparent or latent. A key to latent listening is the ability to read body language. Gestures, eye movements, and physical positioning give clues which fill in conversational gaps. Our words can say one thing while our body responds in agreement or sending up red flags.

Communication is mistakenly confused with agreement. I often hear people say that all problems would be solved if we really heard and understood each other. Not so! In fact, if we really understood what the other one was truly saying, we might have increased disagreement. We talk around subjects in order to avoid points of disagreement. Hearing and understanding are critical to communication but not synonymous with agreement and concord.

This week think about: 1) How do I know I am being heard? 2) What enables me to truly hear others? 3) Who can help me develop my listening skills?

Words of Wisdom: “True communication is talking to express, not impress.”

Wisdom from the Word: “Let the wise also hear and gain instruction, and let the discerning acquire guidance!” (Proverbs 1:6 NET Bible)

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